Refunds: All custom orders are a final sale.
Customers have 7 days to return pre framed items. The picture must be damage free and the original receipt must be presented. Refund transactions are carried out in the manner that the item was purchased. For example, if a credit card was used, the money will be credited back to the card. Therefore, you must have your credit or debit card with you when returning an item.
Layaway Option: Apple Art Works USA is pleased to offer an interest free layaway option with 25% down. We will hold the print until December 31 2015. If the item is not fully paid by the end of that time the deposit will be forfeited.
Timing: Custom orders take from 4 – 6 weeks. Many factors can affect delivery time.
Liability: Apple Art Works USA liability is limited on all artwork or items left in our care to a maximum of $300 for any damaged, stolen, lost or mishandled art or items. Should the value exceed $300 it is the responsibility of the owner to arrange for their own insurance. With this being said, you can be assured that we will take the utmost care of your items or artwork.